quality indicators are severely affected during the vocational period, periodically we see this time of year is the perfect excuse to conceal the true origin of the non-conformities.
While the fact that the person who usually does a particular task is not to be on vacation and is replaced with another operator, is not justification to wield the origin of a nonconformity.
service or defective should have been prosecuted in the manner indicated by their process sheets, with the same parameters and subject to the controls in the monitoring program. Therefore the change of operator should not be causing problems.
Non-compliance is caused by the fact of not knowing how to convey the work methodology and common criteria to be considered during the development of the product or service.
Given the above, it is important to cover this situation well in advance, you should be auditing our suppliers to see how they will handle the replacement, this situation not only covers the production staff, but also the quality control and logistics (and all that key area of \u200b\u200bthe system).
This situation is common in business and it seems obvious often is not taken into account.
For the provision of this situation has major implications, this is due to the added value is provided by the person providing the service. In cases where the quality of the service depends purely and solely on the person (such as creative advertising, design) is recommended to consider the non-continuation of benefits while the specialist is not.
The months prior to the holidays are going great for auditing our suppliers, is a way to anticipate future problems and also check the status of the proceedings and processes of standardization.
